Italian Speaking Customer Support for Online Streaming Service

Patrique Mercier Recruitment
Full-time
On-site

Patrique Mercier Recruitment is thrilled to present a wonderful opportunity for an Italian Speaking Customer Support representative for a leading online streaming service. Join our client in delivering exceptional entertainment experiences to customers and help them navigate the world of digital content!

In this role, you will assist Italian-speaking clients with inquiries related to their subscriptions, troubleshooting streaming issues, and providing guidance on how to maximize their viewing experience. Your customer service skills and passion for digital media will play a crucial role in enhancing customer satisfaction.

Become part of a dynamic team where creativity and innovation are celebrated, and immerse yourself in a vibrant work environment while embracing the chance to connect with entertainment lovers!


Responsibilities

  • Deliver high-quality customer support in Italian for online streaming service inquiries
  • Assist customers with account management, subscription queries, and troubleshooting
  • Provide support on device compatibility and app navigation
  • Document customer interactions accurately and maintain detailed records
  • Collaborate with team members to identify areas for service improvement
  • Stay updated on the latest streaming trends and platform features

Requirements

  • Fluency in Italian and English, both written and spoken
  • Previous experience in customer support or hospitality service is preferred
  • Excellent verbal communication and interpersonal skills
  • Strong problem-solving skills and a customer-centric attitude
  • Familiarity with online streaming platforms is an advantage
  • Ability to work in a fast-paced and dynamic environment
  • Team player with a positive, proactive approach
  • Willingness to learn and adapt to new technologies

Benefits

  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Competitive Salary by Greek standards
  • Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)