Patrique Mercier Recruitment is pleased to offer a dynamic opportunity for an Italian Speaking Customer Support representative for a leading Online Streaming Service. In this role, you will play a vital part in assisting subscribers by answering their inquiries and providing excellent service tailored to their needs. If you are fluent in Italian and passionate about the entertainment industry, this is your chance to join a vibrant team and make a difference in the lives of customers!
Responsibilities
- Provide exceptional customer support via phone, email, and chat in Italian.
- Assist customers with inquiries related to their subscriptions, account management, and technical issues.
- Effectively resolve complaints and provide solutions to enhance overall customer satisfaction.
- Educate customers about available content, features, and promotions.
- Maintain accurate records of customer interactions and feedback for quality assurance.
- Collaborate with other team members to improve processes and service delivery.
Requirements
- Fluency in Italian (both spoken and written) is required.
- Strong communication and interpersonal skills.
- Prior experience in customer service or support roles is preferred.
- Excellent problem-solving abilities and a commitment to customer satisfaction.
- Ability to work effectively both independently and as part of a team.
- Interest in online streaming services and the entertainment industry is a plus.
- Familiarity with customer service software or ticketing systems is advantageous.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )