Patrique Mercier Recruitment is pleased to offer an exciting opportunity for an Italian Speaking Customer Support representative for a leading Online Travel Agency. In this role, you will assist Italian-speaking customers with their travel inquiries and make their booking experience as smooth as possible. This position is perfect for individuals who love travel and are passionate about providing excellent customer service. If you have a knack for communication and are fluent in Italian, we would love to hear from you!
Responsibilities
- Provide top-notch customer support via phone, email, and chat in Italian.
- Assist customers with their travel planning, bookings, and inquiries related to travel services.
- Resolve customer complaints and issues efficiently, ensuring a positive experience.
- Educate customers about various travel options and services available through the agency.
- Keep accurate records of customer interactions for follow-up and quality assurance.
- Collaborate with team members to enhance service and improve customer satisfaction.
Requirements
- Fluency in Italian (both spoken and written) is required.
- Strong communication and customer service skills.
- Prior experience in customer support or travel-related services is a plus.
- Excellent problem-solving abilities with a customer-centered approach.
- Ability to work effectively both independently and as part of a team.
- Interest in travel and tourism is highly valued.
- Familiarity with online booking systems and customer service software is advantageous.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )