Patrique Mercier Recruitment is eager to find a talented Italian Speaking Email Support Specialist to join our dynamic team. In this role, you will provide outstanding email support to our Italian-speaking customers, managing inquiries and resolving problems related to our products and services. Your knack for clear communication and dedication to customer care will be instrumental in ensuring a positive experience for our users. If you are fluent in Italian and enjoy assisting customers through email, we want to hear from you!
Responsibilities
- Provide exceptional email support to Italian-speaking clients, ensuring prompt and effective responses.
- Identify and troubleshoot issues raised by customers, offering appropriate solutions.
- Clearly articulate solutions and guidelines to assist clients in resolving their inquiries.
- Maintain accurate records of customer interactions within the support system.
- Work collaboratively with team members to improve service delivery and tackle recurring challenges.
- Keep up-to-date with product information to provide customers with current and precise details.
Requirements
- Fluency in Italian (both written and spoken) is essential.
- Excellent written communication skills to effectively engage with customers via email.
- Experience in customer service or email support roles is preferred.
- Strong problem-solving and critical thinking abilities.
- Detail-oriented approach and capability to handle multiple requests at once.
- Ability to work autonomously as well as collaboratively in a team environment.
- Familiarity with customer support platforms or email management systems is beneficial.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Transportation Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training