Patrique Mercier Recruitment is delighted to present an exciting opportunity for an Italian Speaking Fashion Customer Support Agent. In this dynamic role, you will be the voice of our luxury fashion brand, providing exceptional service to our Italian-speaking customers. You will help our clients navigate their shopping experience, address inquiries, and ensure a seamless journey from inquiry to purchase. If you are passionate about fashion and possess outstanding interpersonal skills, we want to hear from you!
Responsibilities
- Assist Italian-speaking customers with their fashion inquiries via phone, email, and chat.
- Provide product information, styling advice, and recommendations to enhance the customer experience.
- Resolve customer issues and address concerns promptly and professionally.
- Maintain accurate records of customer interactions and transactions.
- Stay updated on the latest fashion trends and product offerings to provide informed assistance.
- Collaborate with other departments to ensure a cohesive customer experience.
Requirements
- Fluency in Italian (both written and spoken) is mandatory; knowledge of English is a plus.
- Experience in customer service, preferably in the fashion or retail industry.
- Passion for fashion and a strong understanding of current trends.
- Exceptional communication and interpersonal skills.
- A professional and friendly demeanor, with the ability to empathize with customers.
- Ability to manage multiple inquiries and work effectively in a fast-paced environment.
- Experience with customer support tools and platforms is advantageous.
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )