Patrique Mercier Recruitment is delighted to announce an exciting opportunity for an Italian Speaking Frontline Support Representative! If you are passionate about providing exceptional customer service and enjoy working in a dynamic environment, this role is perfect for you.
As a Frontline Support Representative, you will be the first point of contact for Italian-speaking customers, assisting them with their inquiries and ensuring their needs are met effectively and efficiently. This is a fantastic opportunity to make a positive impact while enhancing your professional skills in a supportive team environment.
Join us in this rewarding role and be part of a team dedicated to delivering high-quality support. If you're ready to embark on this journey with us, we want to hear from you!
Responsibilities
- Act as the primary contact for Italian-speaking customers, responding to inquiries via phone, email, and live chat.
- Provide accurate information about the company's products and services and resolve customer issues promptly.
- Ensure a high level of customer satisfaction through professional and empathetic support.
- Document customer interactions and feedback accurately in the system.
- Collaborate with team members to improve service quality and enhance the customer experience.
- Stay informed about company policies, products, and industry trends to assist customers effectively.
- Adhere to established guidelines to maintain quality and compliance in service delivery.
Requirements
- Fluency in Italian and English, both written and spoken
- Previous experience in customer support or frontline service is advantageous, but not essential
- Strong communication and interpersonal skills
- Excellent problem-solving abilities with a focus on customer satisfaction
- Ability to work independently and collaboratively within a team
- Familiarity with customer support software and systems is preferred
- Reliable internet connection and appropriate home office setup
- A positive attitude and eagerness to learn and grow professionally
- Flexibility to work various shifts as required
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )