Patrique Mercier Recruitment is excited to announce an opening for an Italian Speaking Gaming Community Support Agent! If you are a passionate gamer fluent in Italian and looking to merge your love for gaming with a rewarding job opportunity, this is the perfect fit for you. In this role, you will engage with gaming communities, providing support to users and ensuring they have an enjoyable and seamless experience.
Your primary responsibility will be to interact with community members, address their inquiries, and resolve any issues while fostering a positive environment. This is a fantastic chance to work in an exciting industry with a dedicated team that shares your passion for gaming!
Responsibilities
- Provide excellent customer support and assistance to Italian-speaking gamers.
- Monitor community interactions on forums and social media platforms.
- Respond to inquiries about games, features, and account issues.
- Document user feedback and report common issues to enhance community experience.
- Collaborate with internal teams to ensure timely resolutions of player concerns.
- Stay informed about new game updates, releases, and industry trends.
Requirements
- Fluency in Italian (native or near-native level) and proficient English skills.
- Passion for gaming, with a good understanding of gaming cultures.
- Prior experience in customer service or community management is an advantage.
- Strong communication skills and a friendly, positive attitude.
- Ability to handle multiple inquiries simultaneously in a fast-paced environment.
- Problem-solving skills with a focus on customer satisfaction.
- Familiarity with major gaming platforms and communities is a plus.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )