Patrique Mercier Recruitment is excited to offer the position of Italian Speaking Gaming Experience Specialist. In this dynamic role, you will play a crucial part in ensuring an outstanding gaming experience for our Italian-speaking users. You will be tasked with providing support, answering inquiries, and creating a welcoming environment for players. If you have a passion for gaming and excellent communication skills, we invite you to join our team!
Responsibilities
- Offer exemplary customer service to Italian-speaking gamers, addressing their questions and enhancing their overall gaming experience.
- Troubleshoot issues related to games and assist players with effective solutions.
- Educate gamers on game mechanics, updates, and community news.
- Document player interactions and feedback for insights and quality assurance.
- Collaborate with the gaming team to implement player feedback and improve services.
- Foster a positive and engaging gaming atmosphere by promoting good sportsmanship and communication.
Requirements
- Fluency in Italian (both written and spoken) is required; English proficiency is a plus.
- Strong interpersonal skills and a passion for gaming.
- Previous experience in customer support, gaming assistance, or community management is advantageous.
- Excellent analytical skills and a knack for problem-solving in a gaming context.
- A dedicated gamer with familiarity with trending games and platforms.
- Experience with customer service tools and chat systems would be beneficial.
- Willingness to work flexible hours, including evenings and weekends to meet player needs.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )