Patrique Mercier Recruitment is thrilled to announce a new position for an Italian Speaking HealthTech Support Specialist. In this vital role, you will provide dedicated support to our Italian-speaking customers, addressing inquiries and resolving issues related to our health technology products. If you are enthusiastic about technology and keen on supporting users in achieving their health goals, we would love to hear from you!
Responsibilities
- Provide outstanding technical support to Italian-speaking users via phone, email, and chat regarding health tech solutions.
- Troubleshoot, diagnose, and resolve technical issues related to software and hardware.
- Educate customers about product features, usage, and best practices to enhance their experience.
- Log all customer inquiries and resolutions in the system meticulously.
- Work closely with technical teams to communicate user feedback and resolve ongoing issues.
- Continually update product knowledge to provide the most accurate support possible.
Requirements
- Fluency in Italian (both spoken and written) is essential; knowledge of English is an advantage.
- Experience in a technical support role, preferably within the health technology sector, is highly desirable.
- Strong problem-solving skills and a comprehensive understanding of technology.
- Excellent communication and customer service skills, with a genuine desire to help.
- Ability to work well independently as well as part of a collaborative team.
- Experience with customer support tools or CRM software is advantageous.
- A commitment to continuous learning in health technology is important.
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )