Patrique Mercier Recruitment invites you to explore an exciting role as an Italian Speaking Helpdesk Support Agent! In this position, you will leverage your language skills and technical knowledge to assist our valued customers effectively.
Your primary responsibility will be to provide exceptional support to Italian-speaking clients through various communication channels, addressing their technical issues and inquiries with professionalism and efficiency. You will play a crucial role in ensuring customer satisfaction and fostering positive relationships.
This role offers a dynamic work environment where your skills will be utilized and appreciated.
Responsibilities
- Deliver outstanding helpdesk support to Italian-speaking customers via phone, email, and chat.
- Diagnose and resolve technical problems related to software, hardware, and IT services.
- Maintain detailed records of customer interactions and issues in the support database.
- Work collaboratively with team members to enhance service quality and customer experience.
- Provide customers with product information and educate them on effective usage.
- Stay up-to-date with the latest product updates and technical advancements.
Requirements
- Fluency in Italian and English, both written and spoken.
- Prior experience in customer support or helpdesk roles is preferred.
- Strong analytical skills with an aptitude for resolving technical issues.
- Exceptional communication and interpersonal skills.
- Ability to manage multiple tasks and work under tight deadlines.
- Knowledge of various operating systems and troubleshooting methodologies.
- Detail-oriented and dedicated to delivering excellent customer service.
- Ability to work effectively both independently and as part of a team.
- Eagerness to learn new technologies and improve skills.
- Valid European Passport or ID is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras