Patrique Mercier Recruitment is thrilled to present an exciting opportunity for an Italian Speaking In-Game Support Analyst! If you are passionate about gaming and possess excellent communication skills, this role is perfect for you.
As an In-Game Support Analyst, you will be responsible for providing real-time assistance to Italian-speaking gamers experiencing issues within the game environment. You will play a crucial role in ensuring a seamless gaming experience by troubleshooting and resolving player inquiries efficiently.
Join our innovative team and contribute to creating an enjoyable gaming atmosphere while honing your skills in a dynamic setting.
Responsibilities
- Provide exceptional in-game support to Italian-speaking players through various channels, including chat and email.
- Troubleshoot and resolve player issues related to gameplay, account management, and technical difficulties.
- Document all player interactions and resolutions in the support database.
- Collaborate with game developers and other support teams to escalate complex issues as needed.
- Engage with the gaming community to offer guidance and support on best practices.
- Stay updated on game features and patches to provide informed support to players.
Requirements
- Fluency in Italian and English, both written and spoken.
- Experience in customer service, support roles, or within the gaming industry is a plus.
- Strong analytical skills with a passion for troubleshooting and problem-solving.
- Excellent communication and interpersonal abilities.
- Ability to handle multiple tasks and respond to players in a fast-paced environment.
- Familiarity with gaming platforms and technical troubleshooting methodologies.
- Detail-oriented and committed to providing exceptional player experiences.
- A team player with a positive attitude and eagerness to learn.
- Availability to work flexible hours, including evenings and weekends if necessary.
- Valid European Passport or ID required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras