Patrique Mercier Recruitment is seeking an Italian Speaking Mobile Support Specialist to join our dynamic team. In this position, you will provide expert technical support to Italian-speaking clients, helping them navigate challenges related to mobile applications and devices. Your proactive approach and communication skills will be essential for ensuring an excellent user experience. If you thrive in a fast-paced environment and are passionate about customer service role, we encourage you to apply!
Responsibilities
- Provide exceptional mobile support to Italian-speaking customers through various communication channels, including phone, email, and chat.
- Troubleshoot and resolve issues associated with mobile applications, devices, and service connectivity.
- Assist users with installation, configuration, and usage of mobile apps and features.
- Accurately document support interactions and resolutions in our customer service management system.
- Keep abreast of industry changes and product updates to provide the highest level of support.
- Work collaboratively with product teams to relay customer feedback and improvement suggestions.
Requirements
- Fluency in Italian (both spoken and written), with English proficiency beneficial.
- Prior experience in customer service or mobile support is highly desirable.
- Strong analytical and problem-solving skills.
- Outstanding communication and interpersonal abilities focused on user satisfaction.
- Capability to handle multiple inquiries simultaneously and work well under pressure.
- A keen interest in mobile technology and a desire to assist customers.
- Experience with support tools or CRM software is a plus.
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )