Patrique Mercier Recruitment is excited to offer a position for an Italian Speaking Online Platform Support Agent! This role is perfect for individuals who are eager to help customers navigate online platforms and who can effectively communicate in Italian.
As an Online Platform Support Agent, you will provide essential support to our Italian-speaking clients, assisting them with their inquiries and technical concerns related to our online services. Your main goal will be to ensure that our users have an enjoyable and seamless experience as they use our platform.
Join our dynamic team and make a significant impact by enhancing user satisfaction through your excellent customer service skills!
Responsibilities
- Provide top-notch support to Italian-speaking customers through various communication channels such as email, chat, and phone.
- Troubleshoot and resolve user issues related to the online platform.
- Keep detailed records of customer interactions and support resolutions.
- Collaborate with other teams to escalate and resolve complex inquiries.
- Educate users about platform features and facilitate their understanding of our services.
- Engage in ongoing training to enhance your knowledge and customer service capabilities.
Requirements
- Fluency in Italian and English, both written and spoken.
- No prior experience is necessary; we welcome motivated entry-level candidates.
- Strong desire to learn and an interest in technology.
- Excellent communication and interpersonal skills.
- Customer-first mindset with a positive attitude.
- Detail-oriented with the ability to manage multiple tasks effectively.
- Basic knowledge of online platforms is a plus, but not mandatory.
- Ability to work both independently and collaboratively in a team environment.
- Must have a stable internet connection and the ability to work remotely.
- Valid EU Passport or ID is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras