Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for an Italian Speaking Streaming Platform Support Representative! If you have a knack for customer service and a passion for the streaming industry, we would love to hear from you.
In this role, you will be responsible for assisting Italian-speaking clients with their queries related to our streaming platform. You will provide support via various communication channels, ensuring that users experience seamless interactions and enjoy their streaming services.
Join our dynamic team and make a difference in the lives of users by helping them connect with their favorite content!
Responsibilities
- Deliver exceptional support and assistance to Italian-speaking customers through email, chat, and phone.
- Troubleshoot and resolve issues related to the streaming platform and its functionalities.
- Provide clear and concise explanations about features, account management, and subscription services.
- Document customer inquiries and interactions accurately within our support system.
- Collaborate with the technical team to address and escalate complex problems as needed.
- Engage in continuous training to stay updated on platform features and best practices.
Requirements
- Fluency in Italian and English, both written and spoken.
- Customer support experience in a relevant field is preferred, but entry-level candidates are welcome to apply.
- Strong communication and problem-solving skills.
- A customer-first mindset with a friendly and approachable demeanor.
- Detail-oriented with the ability to manage multiple tasks.
- Familiarity with streaming platforms or relevant technology is a plus.
- Self-motivated and capable of working effectively in both team settings and independently.
- Willingness to learn and adapt to new tools and processes.
- Must have a reliable internet connection for remote work.
- Valid EU Passport or ID is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )