Patrique Mercier Recruitment is thrilled to announce an exciting vacancy for an Italian Speaking Technical Account Manager! This is a unique opportunity for individuals who are not only adept in technical solutions but also passionate about engaging with clients and ensuring their success.
In this role, you will be the primary point of contact for our Italian-speaking clients, ensuring they receive the highest level of service and support. Your technical expertise will empower you to assist clients in navigating our products, addressing their needs, and enhancing their overall experience with our solutions.
Your dedication to fostering client relationships will be key in driving customer satisfaction and loyalty, while contributing to the overall growth and success of our organization.
Responsibilities
- Serve as the primary technical contact for Italian-speaking clients, providing expert assistance on product features and functionalities
- Facilitate the onboarding process for new clients, ensuring seamless implementation of solutions
- Conduct training sessions and workshops to enhance clients' understanding and use of our products
- Proactively identify potential issues and provide effective solutions to enhance client satisfaction
- Collaborate with internal teams to address client feedback and drive product improvements
- Monitor client health metrics to ensure they achieve their desired outcomes and identify opportunities for further engagement
- Stay informed on industry trends and product advancements to deliver valuable insights to clients
Requirements
- Fluency in Italian and English, both written and spoken
- Previous experience in a technical account management or customer support role
- Strong technical understanding and experience with software products
- Exceptional communication skills, with a focus on relationship-building
- Problem-solving mindset with a proactive approach to client needs
- Ability to work collaboratively across teams
- Experience with CRM systems and customer success metrics is an advantage
- Flexibility to work in a dynamic and fast-paced environment
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )