Patrique Mercier Recruitment is searching for an experienced Italian Speaking VIP Customer Support Agent to join our prestigious team. If you are passionate about providing top-notch customer service to high-profile clients, this role is ideal for you!
In this position, you will serve as the primary contact for Italian-speaking VIP customers, addressing their inquiries and resolving issues with a high level of professionalism. Your ability to connect with important clients and understand their unique needs will be crucial in ensuring an exceptional customer experience.
This opportunity allows you to showcase your expertise in customer support while working in a dynamic environment that values excellence and dedication.
Responsibilities
- Provide personalized support to Italian-speaking VIP clients via various communication channels
- Anticipate and respond to client needs with efficiency and care
- Troubleshoot and resolve complex issues promptly
- Maintain accurate records of customer interactions and transactions
- Work collaboratively with internal teams to enhance client satisfaction
- Stay knowledgeable about products, services, and industry trends to provide informed assistance
- Build and maintain strong relationships with VIP clients to foster loyalty
Requirements
- Fluency in Italian and English, with excellent communication skills in both languages
- Prior experience in a customer support role, particularly with VIP or high-end clientele
- Strong problem-solving capabilities and a proactive approach
- Exceptional interpersonal skills and a customer-focused attitude
- Ability to work well independently and as part of a collaborative team
- Proficiency in customer support software and CRM systems
- Flexibility to accommodate client schedules and respond to urgent requests
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )