Mercier Consultancy is thrilled to announce an exceptional opportunity for Japanese Speaking Customer Service Representatives to join our team in the beautiful country of Bulgaria, complete with a fully paid relocation package! In this important role, you will provide outstanding support to our Japanese-speaking clients, ensuring their inquiries are handled efficiently and professionally. Experience the rich culture and stunning landscapes of Bulgaria while enhancing your career in a dynamic and supportive environment. If you are passionate about customer service and ready for an exciting new adventure, we would love to hear from you!
Responsibilities
- Deliver high-quality customer service in Japanese through various communication channels, including phone, email, and live chat.
- Assist customers with queries regarding products and services, providing accurate and timely information.
- Effectively resolve customer complaints and issues, ensuring high levels of satisfaction.
- Accurately document customer interactions and contribute to service improvement initiatives.
- Collaborate with team members to enhance service quality and address common challenges.
- Stay informed about company offerings and industry trends to deliver knowledgeable support.
- Participate in ongoing training sessions to continuously develop your customer service skills.
Requirements
- Fluency in Japanese and English is essential, with strong written and verbal communication skills.
- Previous customer service experience is preferred, but a willing attitude to learn is highly valued.
- Excellent problem-solving skills and a strong commitment to delivering exceptional customer service.
- Able to handle multiple inquiries effectively in a fast-paced environment.
- Basic computer proficiency and familiarity with customer service software is a plus.
- Willingness to relocate to Bulgaria and embrace a new cultural experience.
- Flexibility to work various shifts, including evenings and weekends, as needed.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package
- Health Insurance
- Private Health Insurance
- And Much More...