Zipdev is looking for a Escalation Support Engineer with Python experience to join our remote team.
The Escalation Engineer is responsible for developing high-quality, innovative, fully performing software in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner while remaining aligned with industry and organizational standards
Essential Duties & Responsibilities:
- Provides support to the Engineering team, with a high attention to detail
- Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems
- Works on systems critical to the organization's current and future operations
- Debugs production issues across services and multiple levels of the stack
- Assists with improvement of organizational engineering standards, tooling, and processes
- Participates in the testing process through test review and analysis, test witnessing, and certification of software
- Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems
- Maintains an understanding of current and new technologies or programming practices through continuing education, reading, and participation in professional conferences, workshops, or groups
Requirements
- Bachelor’s degree in related field or equivalent work experience
- 1+ years of related experience with escalation support, or technical support
- Experience of Python
- Experience with Linux and Windows operating systems.
- Solid experience in virtualization platforms such as VMware, KVM, or Hyper-V
- Knowledge of C++ and/or Golang is a plus
- Ability to work independently on projects and processes with close supervision
- Broad theoretical knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per business requirement
- Knowledge of a variety of the field's concepts, practices, and procedures
- Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment
- Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills
- Knowledge of programming languages and software basics
- Understanding of relevant software development tools including version control, build processes, debuggers, and test frameworks
Benefits
- Work remotely Monday - Friday, 40 hours a week (no weekends)
- Vacation: 10 business days a year
- Holidays: 5 National Holidays a year
- Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
- Parental Leave
- Health Care Reimbursement
- Active Lifestyle Reimbursement
- Quarterly Home Office Reimbursement
- Payroll Deduction Purchase Plans
- Longevity Bonus
- Continuous Learning Bonus
- Access to Training and Professional Development Platforms
- Did we mention it's REMOTE?!!
One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.
Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!