Junior Conversational Designer

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.  

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year. 

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

As we continue to grow, we are looking for a Junior Conversational Designer to join our Professional Services team. This role is vital for those passionate about creating engaging conversational experiences that connect businesses with their customers through various channels.

Key responsibilities

• assist in translating statements of work into functional conversational experiences;
• support research and requirement gathering with clients and end users;
• design user-friendly conversational flows and contribute to dialogue writing;
• help identify the need for language localization and cultural adaptation;
• participate in heuristic evaluations of existing dialogue and flows;
• assist in creating NLP strategies, mapping intents, and building expression libraries;
• maintain updated design documentation;
• take part in testing activities and iterate based on results;
• help curate content and conversational flows post launch to suggest improvements;
• engage in prototyping solutions;
• collaborate with other designers and team members at Sinch.

Core Skills

• strong verbal and written communication skills with clarity and cohesion;
• adaptability and enthusiasm to work on diverse projects with multidisciplinary teams;
• capability to manage deadlines and prioritize tasks effectively;
• proactive mindset with a willingness to learn and grow;
• open to feedback and excited to collaborate.

Requirements

• some experience or internship in designing conversational experiences;

• basic knowledge of conversational design and UX principles;
• team-oriented, user-focused, and ready to embrace change;
• Intermediate level of English;
• desire to learn and grow in the field of conversational design.

Big Plus!

• Experience with platforms like Miro, Jira, or Confluence
• Knowledge of Spanish or Portuguese

Benefits

Stay healthy: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde. 

Flexible benefits: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance. 

Family first: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old. 

Everyday wellbeing: We partner with Wellhub to help Sinchers access gyms and wellness options. 

Secure your future: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities. 

Diversity and inclusion: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs. 

Take a break: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.