Junior Customer Service Representative

Job Summary

Join our team as a Junior Customer Service Professional where you will leverage your expertise in customer service and MS Excel to enhance user experiences. With a focus on Procure to Pay - Procurement you will work from home during day shifts ensuring seamless service delivery. Your contributions will drive efficiency and satisfaction impacting our companys success and societal value.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Utilize MS Excel to analyze data and generate reports that support decision-making processes.
• Collaborate with cross-functional teams to ensure a smooth Procure to Pay process.
• Enhance user experience by identifying and implementing process improvements.
• Maintain accurate records of customer interactions and transactions.
• Assist in the development and implementation of customer service policies and procedures.
• Ensure timely and effective communication with customers and stakeholders.
• Monitor customer feedback and provide insights for continuous improvement.
• Support procurement activities by coordinating with vendors and suppliers.
• Contribute to the optimization of procurement processes to achieve cost savings.
• Participate in training sessions to stay updated on industry trends and best practices.
• Work independently from home managing time effectively to meet deadlines.
• Deliver results that align with the companys goals and enhance its reputation. Qualifications
• Demonstrate proficiency in customer service and MS Excel.
• Possess a strong understanding of Procure to Pay
• Procurement processes.
• Exhibit excellent communication and problem-solving skills.
• Show ability to work independently and manage time efficiently.
• Have experience in enhancing user experiences.
• Display attention to detail and accuracy in data management.
• Be adaptable to changing environments and requirements.

Certifications Required

Certified Customer Service Professional (CCSP) Microsoft Excel Certification