Junior Customer Service Representative

Job Summary

Join our dynamic team as a Customer Service Professional where you will leverage your expertise in English communication and MS Excel to enhance customer satisfaction. With a focus on procurement and user experience you will play a crucial role in ensuring seamless service delivery. This work-from-home position offers a day shift schedule allowing you to balance work and personal commitments effectively.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly to ensure customer satisfaction.
• Utilize MS Excel to analyze data and generate reports that support decision-making processes.
• Communicate effectively in English to engage with customers and stakeholders ensuring clear and concise information exchange.
• Collaborate with procurement teams to streamline processes and enhance operational efficiency.
• Apply user experience principles to improve service delivery and customer interactions.
• Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality.
• Assist in the development and implementation of customer service policies and procedures to enhance service quality.
• Monitor customer feedback and identify areas for improvement to drive continuous service enhancement.
• Support cross-functional teams by providing insights and recommendations based on customer interactions.
• Participate in training sessions to stay updated on industry trends and best practices in customer service.
• Contribute to team meetings and discussions sharing insights and suggestions for process improvements.
• Ensure compliance with company policies and regulations maintaining a high standard of professionalism.
• Strive to exceed customer expectations by delivering personalized and efficient service. Qualifications
• Demonstrate proficiency in English communication both verbal and written to effectively engage with customers.
• Exhibit strong MS Excel skills including data analysis and report generation to support business operations.
• Possess a basic understanding of procurement processes and their impact on customer service.
• Show familiarity with user experience principles and their application in service delivery.
• Display excellent problem-solving skills and the ability to work independently in a remote setting.
• Have a keen attention to detail and a commitment to maintaining data accuracy and confidentiality.
• Demonstrate adaptability and a willingness to learn new skills and technologies as needed.

Certifications Required

Certification in Customer Service Excellence or equivalent is preferred.