Key Accounts Administrator

Marlowe Environmental Services
Full-time
On-site

Location: Basildon, SS14 3JJ
Salary: Up to £25,000 per annum (dependent on experience)
Hours: Monday to Friday, 37 hours per week

Why Guardian Water Treatment?

At Guardian Water Treatment, our people are our greatest asset. As part of Marlowe Environmental Services, we are a trusted provider of critical water treatment services, supporting a wide range of clients with expert advice and outstanding customer care. We take pride in fostering a supportive, professional, and rewarding work environment where our employees thrive.

What You’ll Be Doing

As an Accounts Administrator, you’ll be a key player in supporting our Account Managers and ensuring a seamless experience for our clients. Your responsibilities will include:

  • Managing client accounts, maintaining accurate records, and handling account queries.
  • Preparing and issuing contract renewal quotations and reactive quotes based on engineers’ reports.
  • Following up on quotations and engaging with clients to drive sales.
  • Assisting internal teams in resolving customer requests and troubleshooting issues.
  • Preparing reports and presentations for client meetings.
  • Supporting the laboratory team with administrative tasks, including interpreting lab results and recommending actions.
  • Identifying opportunities for account growth and working closely with the sales team.

Requirements

We’re seeking a detail-oriented and organised professional with:

  • Previous experience in an administrative, customer support, or operational admin role.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • The ability to multitask, prioritise, and work efficiently in a fast-paced environment.
  • A proactive approach with strong attention to detail.
  • Willingness to undertake further business training and development.

Benefits

  • 23 Days Annual Leave + Bank Holidays
  • Basic salary up to £25,000 per annum (depending on experience)
  • Company Commission Scheme
  • Royal London Pension
  • Mental Health & Well-being Scheme
  • Employee Recognition Scheme
  • Paid Recommend a Friend Scheme (up to £2000* for successful referrals)