Learning Enablement Partner

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is changing the way people work and engage. ServiceNow makes work, work better for you. We are not just transforming work – we’re redefining it. We are a purpose-driven company that believes in putting AI to work for people. Our platform is built to simplify complexity, accelerate outcomes, and empower every employee and customer to thrive. We integrate workflows, data, and AI into a single architecture that delivers real business value – fast.

We are bold, curious, and customer obsessed. Our teams operate with a product mindset, focused on delivering experiences that matter. We believe that the future of work is agentic – where AI doesn’t just assist, but acts. Our AI Agents collaborate with humans to execute complex business processes, adapt to context, and drive productivity as scale.

GLOBAL ENABLEMENT TEAM

The Global Sales Enablement Team at ServiceNow is a strategic function that drives seller readiness, productivity, and performance across all geographies and roles. It operates through a unified framework that includes regional enablement partners, centralized program leads, and cross-functional collaboration with product, marketing, and operations teams.

ServiceNow’s Sales Enablement functions are deeply embedded with AI capabilities, reflecting the company’s commitment to an AI-first culture. This integration spans content, delivery, coaching, and measurement.

Learning Enablement Partner

The Learning Enablement Partner (LEP) plays a critical role in developing key sales skills and competencies for our sellers and field representatives. The LEP is a trusted partner to sales managers and sellers. They are responsible for providing tools, resources, skills, and knowledge necessary to improve overall effectiveness, efficiency and demonstrating differentiated values to our customers. They will also be on point to drive, support, and execute numerous regional and global enablement efforts.  

We are seeking a dynamic and forward-thinking Learning Enablement Partner to join our EMEA team, focusing on the EMEA UKI market. This role is pivotal in equipping our salesforce with the knowledge, skills, and tools they need to succeed in a rapidly evolving, AI-powered selling environment. The ideal candidate will bring a strong background in sales enablement, a passion for learning innovation, and a deep appreciation for how AI can transform the sales experience.

Why an AI-First mindset matters: In today’s sales landscape, AI is not just a tool—it’s a strategic enabler. From real-time coaching and predictive deal insights to automated content generation and personalized onboarding, AI is reshaping how we prepare, engage, and win. This role requires someone who not only embraces AI but actively drives its adoption across the sales organization.

What you get to do in this role:

• #1 Be the trusted enablement business partner of sales leaders and sellers in the field. 

• Proactively engage with your Stakeholders to identify, prioritize, develop, and execute a quarterly enablement plan
• Identify gaps in knowledge and processes, and work with necessary Managers and Directors to ensure rapid deployment of training and tools needed to address.

• Provide sellers with relevant knowledge, skills, and tools to achieve sales objectives/priorities. 
• Advocate for the sellers/learners and global enablement programs  
• Represent enablement in sales meetings/calls (QBRs, All-Hands, etc.) 
• Collaborate with the broader enablement team and subject matter experts on enablement programs, content, curriculum, deployment, and metrics. 
• Leverage global knowledge assets to construct, deliver or facilitate enablement solution for regional specific sales enablement needs. 
• Reduce the noise in the field and provide clarity to relevant enablement that drives sales priorities/strategies. 
• Run effective enablement prioritization with stakeholders.  

• Participate in the creation and delivery of enablement activities including Sales Kickoff and other enablement events.

Qualifications

Qualifications

To be successful in this role, we need someone who has:

• Bachelors / master’s degree or equivalent
• 5+ years in sales enablement
• 5+ years in sales or supporting sales roles.
• Ability to build trusting relationships with VP-level stakeholders.
• Strong understanding of AI technologies and their application in sales workflows (e.g. GenAI, intelligent automation).
• Ability to translate complex concepts into actionable learning experiences
• Excellent facilitation, communication, and stakeholder management skills
• Experience with enablement platforms, learning management systems, and sales readiness tools
• High energy with positive energy and a growth mindset (can do attitude)

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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