Life Sciences Client Relationship Manager (Associate Director)

Client Relationship Manager – Life Sciences

About Cognizant

Cognizant is one of the world’s leading professional services companies, helping clients become data-enabled and data-driven in the digital era. Our industry-based, consultative approach helps companies evolve into modern businesses. By leading clients in using technologies crucial to modern enterprises such as IoT, artificial intelligence, digital engineering & cloud, we enable new business and operating models that unlock new value in markets around the world. Cognizant’s unwavering focus on our clients is led by over 350,000 associates, who deliver services and solutions tailored to specific industries and the outstanding needs of the organizations we serve.

Overview

The Life Sciences IT Client Relationship Manager is a key contributor to the commercial side of Cognizant’s IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.

Cognizant Technology Solutions is currently seeking a highly skilled Life Sciences IT Client Relationship Manager who will be responsible for growing clients in the Boston, MA area. Client Relationship Managers play a key role in our growth and are tasked with rapid business expansion within their assigned account(s), including managing business development and delivery objectives, top and bottom-line P&L, customer satisfaction, and the overall Account relationship for one or more key account(s).

The qualified candidate must reside within the Northeastern US or Southeastern Canada and must be able to travel within the region as required for business.

Key Responsibilities

• Drive strategic pursuits encompassing small, medium and large deals, working cross-functionally within Cognizant to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements.

• Instrumental in growing the portfolio by 10% in 2025.

• Spearhead internal teams (Service Lines, Solutions, Delivery) to develop and lead strategy, and drive strategic initiatives.

• Bring top notch communications expertise with the client and within Cognizant up to the CxO level. Adept at effective leadership communication.

• Accountable for indirectly supervising end-to-end service delivery and ensuring all contractual commitments are met. Work with the customer to amend and approve changes as necessary.

• Drive entrepreneurial changes needed to achieve the customers' objectives, advised by deep industry expertise.

• Optimally lead and encourage the adjacent teams team members engaged in the services delivery. Mentors and develops them to drive exceptional client experience.

Required Experience

• Consultative Selling

• Experience in Sales & Marketing, R&D and corporate functions.

• Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.

• Should be Visa ready for the East Cost geography and ready to travel on need basis

• Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account.

Parameters for Success

• Strong Revenue Growth

• Exceptional client handling

• Consultative Selling

• Effective Negotiations

• Large Deal management

• Influence and participate in Solution Design

• Strong Presentation Skills

• Deep knowledge of financial modelling

Preferred Experience

• Deep Understanding of Client’s priorities and business models

• Strategic thinking

• Excellent Collaboration & Relationship building

• Effective Problem-Solving Skills

• Customer Focus

• CXO Relationship management

• MS or MBA degree