Job Title: Lifecycle Marketing & Systems Manager
Job Type: Full-time / Remote
Work Hours: PST
Job Overview:
We’re helping our client find a highly experienced Lifecycle Marketing & Systems Manager to lead and optimize their sophisticated email and CRM ecosystem. This is not a typical email marketing role, you will work at the intersection of marketing, product, data, UX, and engineering, managing a multi-platform, multi-vendor tech stack that powers complex lifecycle journeys across global markets.
In this role, you will own and evolve the entire lifecycle marketing system, ensuring scalability, efficiency, and a seamless customer experience while contributing to the company’s growth and retention goals.
Responsibilities:
- Own, audit, and evolve our full lifecycle marketing system – including transactional, triggered, and behavioral campaigns.
- Complete a 2-week audit with documented flow maps, pain points, and a roadmap for improvement.
- Lead cross-functional coordination between Growth, Product, Analytics, Engineering, and external vendors to align CRM strategy with broader business goals.
- Manage and streamline a complex martech ecosystem (ESPs, CDPs, customer support tools, analytics platforms, checkout systems).
- Conduct deep system audits to uncover legacy logic, overlapping triggers, conflicting flow and missed opportunities, ensuring increased system clarity and reduced redundancies.
- Standardize and document business logic, flow ownership, and performance benchmarks across departments and platforms.
- Evaluate and optimize vendor partnerships and platform usage for best-in-class deliverability, scalability, and customer experience
- Design and execute testing roadmaps for flows and segmentation strategies in collaboration with data and growth teams.
- Translate UX/business logic into clear flow maps, working alongside designers and developers to ensure accuracy and effectiveness.
- Partner with international teams to adapt lifecycle strategies for localization, compliance, and regional business priorities.
- Ensure lifecycle strategies are fully aligned across departments and platforms, with an accountability structure implemented.
Requirements
- 7+ years in Lifecycle/CRM Marketing, with at least 3 years managing complex, enterprise-level systems across multiple platforms.
- Proven experience with Klaviyo
- Proven experience working across multiple departments and platforms (e.g. ESPs, CDPs, Shopify, Recharge, Zendesk, GA, Segment, etc.)
- Strong technical fluency – you understand customer data, event tracking, integrations, and how various tools interconnect.
- Background in UX/UI, Business Analysis, or Systems Design is highly preferred.
- Excellent communication and documentation skills; able to align technical realities with strategic business objectives.
- Experience working in international/multi-market environments and navigating varying compliance/regulatory needs.
Nice-to-Have:
- Experience with legacy system audits and modernization
- Familiarity with other lifecycle platforms like Braze, Iterable, or Salesforce Marketing Cloud
- Strong understanding of eCommerce KPIs (LTV, AOV, RPR) within a technical system context