Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

Commercial Sales Manager

This manager is responsible for leading a team of Account Executives focused on the Commercial (mid-market) segment. The team will be engaging with executive-level stakeholders at established e-commerce organizations and driving complex sales cycles to close new business. A successful candidate will be highly skilled in mentoring and coaching, adept at leading strategic deal execution, and comfortable collaborating across functions to optimize go-to-market strategy. You bring a proven track record of scaling sales teams, developing talent, and consistently exceeding targets in fast-growth SaaS organizations. This is a unique opportunity to shape your sales leadership legacy by building a high-performing Commercial team in one of the most dynamic markets in technology.

What You'll Do

• Own, manage, and exceed revenue outcomes in the Commercial segment

• Partner with Account Executives on strategic deal execution, including executive engagement, multi-threading, and complex negotiations

• Act as an active coach and mentor, leveraging call reviews, pipeline inspections, and deal strategy sessions to elevate performance

• Collaborate cross-functionally with Marketing, Partnerships, and Customer Success to strengthen market positioning and accelerate sales cycles

• Drive accountability through weekly activity reviews, ensuring balanced pipeline development, forecasting accuracy, and consistent conversion metrics

• Use sales analysis and data-driven insights to inform strategy, improve execution, and optimize performance across the team

• Ensure coaching frameworks, enablement resources, and ongoing training programs are fully leveraged to ramp, develop, and retain top talent

• Provide input into GTM strategy and the design of scalable processes, reporting, and tools to support Commercial sales growth

• Identify, share, and implement best practices that elevate the team’s ability to win in competitive, complex environments

• Stay up-to-date on product roadmap, industry trends, and the evolving competitive landscape to ensure the team is positioned as consultative experts
  

Your Background

• Experienced people leader: you are a proven coach, mentor, and motivator who builds high-performing teams

• Track record of driving growth and consistently exceeding targets within the Commercial or Mid-Market SaaS space

• Strong understanding of how to sell SaaS solutions to executive stakeholders, with an emphasis on ROI, scalability, and measurable business outcomes

• Demonstrated ability to manage complex sales cycles, negotiate large contracts, and navigate multi-stakeholder environments

• Adept at cross-functional collaboration and influencing across teams to drive shared outcomes

• Strong communicator and executive presence; confident leading customer-facing discussions and internal strategy sessions

• History of operational excellence, including quota attainment, pipeline management, and forecasting accuracy

• Self-aware and highly engaged leader, present “on the floor” with your team, invested in their growth, success, and overall engagement
  

Requirements

• 3+ years of Account Executive Leadership experience, ideally with at least one year being in enterprise sales. At least 1 year leading Commercial or Mid-Market teams and a previous career as an individual contributor

• Direct experience in SaaS organizations with complex deal cycles and multi-stakeholder sales processes. Bonus points if it's within E-commerce.

• Proven track record of driving both personal and team quota attainment in Commercial segments

• Experience scaling teams and building repeatable sales processes in high-growth environments

• Passion for and polish within, learning, coaching, and developing future sales leaders

• Comfortable as both a strategic leader and hands-on contributor when needed

Perks & Benefits

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

Compensation Range: $135K - $149K