Member Service Representative II

Join Advancial Federal Credit Union as a and Member Service Representative II become a pivotal part of our mission to deliver exceptional customer service and innovative financial solutions to our members. We are proud to be recognized as a Best Company to Work for in Texas and a Best and Brightest Company nationally, which reflects our commitment to our employees and their careers.

As a Member Service Representative II, you will serve as a vital liaison between our members and the Credit Union, ensuring that their daily financial needs are met efficiently. This position involves processing routine transactions, such as deposits, withdrawals, and loan payments, while also promoting a variety of credit union products and services.

Key Responsibilities:

• Cross-sell a wide array of credit union products, including loan and deposit services.
• Accurately process member transactions, including cash handling and account management.
• Open new accounts and ensure compliance with policies regarding member eligibility and account procedures.
• Handle member inquiries and resolve any concerns with professionalism and care.
• Maintain accurate records and bank documentation, balancing cash drawers at the end of each shift.

This exciting opportunity is based at our Richardson Branch, and we look forward to welcoming a dedicated and motivated individual to our team!

The salary range for this position is $16.15/hr. - $20.19/hr. and based on relevant experience.

Requirements

Qualifications:

To excel in the role of Member Service Representative II, candidates should have:

• A high school diploma or equivalent.
• At least 6 months of related experience and/or training in a customer service or financial environment.
• Strong communication skills and a service-oriented approach.
• The ability to handle multiple tasks efficiently and maintain accuracy under pressure.

Benefits

EDUCATION and/or EXPERIENCE

High School diploma or equivalent; and 6 months related experience and/or training. This position requires the employee to be service-oriented, self-motivated, and to be able to perform a variety of tasks.

Advancial Federal Credit Union is an Equal Opportunity Employer, including veterans and individuals with disabilities. Equal Employment Opportunity Posters

Advancial Federal Credit Union participates in the Electronic Employment Verification process.  Please click here for more information.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please complete the form below. If you’d like to view a copy of the company’s affirmative action plan, please complete this form.