Networking Operations Monitoring Analyst

Deliver Monitoring Operations:

• Deliver monitoring of network , various server platform and application services.
• Provide monitoring and support services with respond to messages, alarms or problems identified by monitoring / management tools.

Handle Level 1/1.5 problem resolution:

• Troubleshooting /resolution of event detected within the stipulated time,SOP and Service Level Agreement.
• Escalate issues to second level support in accordance to standard operating procedure and Service Level Agreement
• Coordinate closely with Level 2 & 3 engineers, vendors and suppliers for quicker problem resolution.

Perform Schedule Routines:

• Executes scheduled routines in accordance with standard procedures predefined
• Execute schedule health checks