Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a Norwegian Speaking Customer Happiness Specialist. This position is perfect for individuals who are enthusiastic about delivering exceptional customer service and ensuring our Norwegian-speaking clients receive unparalleled support.
In this role, you will connect with customers to understand their needs, provide assistance, and cultivate lasting relationships. Your mission will be to create memorable service experiences that leave our clients satisfied and appreciated. If you thrive in a customer-centric environment and are passionate about customer happiness, we want to hear from you!
Responsibilities
- Interact with Norwegian-speaking customers through phone, email, and chat to assist with their inquiries and provide support.
- Ensure high levels of customer satisfaction by fully understanding customer needs and exceeding their expectations.
- Efficiently resolve customer issues while maintaining a friendly and courteous demeanor.
- Document customer interactions accurately and maintain detailed records.
- Collaborate with team members to enhance customer happiness and improve overall service delivery.
- Stay informed about products and services to provide relevant assistance to customers.
- Collect customer feedback to inform enhancements in service quality.
Requirements
- Fluency in Norwegian and English, both written and spoken.
- Prior experience in customer service or a related field is preferred.
- Strong interpersonal skills with an emphasis on customer care and empathy.
- Excellent problem-solving abilities and a commitment to resolving issues.
- Ability to work independently and effectively manage multiple tasks.
- Attention to detail and a dedication to providing high-quality service.
- Familiarity with customer support tools and technology is advantageous.
- A positive and approachable personality with a genuine interest in making a difference for customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )