Mercier Consultancy is delighted to offer an exciting opportunity for Norwegian Speaking Customer Service Representatives to join our dynamic team in Bulgaria, with a fully paid relocation package! In this vital role, you will provide exceptional support to our Norwegian-speaking clients, ensuring their inquiries are addressed with professionalism and efficiency. Experience the rich culture, stunning landscapes, and warm community of Bulgaria while advancing your career in a vibrant atmosphere. If you are passionate about customer service and ready for a rewarding adventure, we would love to hear from you!
Responsibilities
- Deliver high-quality customer service in Norwegian across multiple channels, including phone, email, and live chat.
- Assist customers with their inquiries about products and services, providing accurate information and solutions.
- Resolve customer complaints effectively, ensuring a positive customer experience.
- Document customer interactions accurately and provide feedback for ongoing service enhancements.
- Collaborate with colleagues to improve service quality and address common challenges.
- Stay updated on company offerings and industry trends to offer informed assistance.
- Participate in training sessions to continuously improve your customer service skills.
Requirements
- Fluency in Norwegian and English is required, with strong written and verbal communication skills.
- Previous customer service experience is advantageous, but a strong willingness to learn is valued.
- Excellent problem-solving abilities and a commitment to delivering exceptional customer service.
- Able to manage multiple inquiries efficiently in a fast-paced environment.
- Basic computer skills and familiarity with customer service software is a plus.
- Willingness to relocate to Bulgaria and embrace a new cultural experience.
- Flexibility to work various shifts, including evenings and weekends, as necessary.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- And Much More...