Mercier Consultancy is thrilled to announce an exciting opportunity for Norwegian Speaking Customer Service Representatives to join our dedicated team in Serbia! In this crucial role, you will provide top-notch support to our Norwegian-speaking clients, ensuring their inquiries are addressed with professionalism and efficiency. Experience the rich culture and scenic beauty of Serbia while building a rewarding career in customer service. If you're passionate about helping others and eager to take on new challenges, we want to hear from you!
Responsibilities
- Deliver high-quality customer service in Norwegian through various communication channels, including phone, email, and live chat.
- Assist customers with inquiries about products and services, providing accurate and timely information.
- Effectively resolve customer complaints and issues, ensuring high levels of client satisfaction.
- Document customer interactions meticulously and contribute to ongoing service improvement efforts.
- Collaborate with team members to improve service quality and solve common challenges.
- Stay knowledgeable about company offerings and industry trends to provide informed support.
- Engage in regular training sessions to enhance your customer service skills.
Requirements
- Fluency in Norwegian and English is required, with strong communication skills both written and verbal.
- Previous experience in customer service is advantageous, but a strong willingness to learn is highly valued.
- Excellent problem-solving skills and a commitment to delivering outstanding customer service.
- Able to handle multiple inquiries efficiently in a fast-paced environment.
- Basic computer proficiency and familiarity with customer service software is a plus.
- Flexibility to work various shifts, including evenings and weekends, as needed.
- Positive attitude and a strong desire to help customers achieve satisfaction.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- And Much More...