Patrique Mercier Recruitment is pleased to offer an exciting opportunity for a Norwegian Speaking Social Media Support Advisor to join our engaging team! This role is tailored for individuals who are fluent in Norwegian and possess a strong commitment to providing excellent customer service via social media platforms. As a Social Media Support Advisor, you will interact with customers, address their inquiries, and resolve any issues, all while ensuring a positive brand representation. If you're enthusiastic and enjoy fostering customer relationships, we encourage you to apply!
Responsibilities
- Respond to customer inquiries and support requests through social media channels promptly and professionally.
- Assist users with product or service-related issues, ensuring a smooth and enjoyable experience.
- Engage with social media audiences by monitoring and addressing comments and messages effectively.
- Gather and analyze customer feedback to identify trends and share insights with the team to enhance service quality.
- Collaborate with team members to address and resolve complex customer concerns efficiently.
- Stay updated on company products and policies to provide accurate support and relevant information.
- Exhibit a friendly and professional demeanor in all interactions to better support the brand's values.
Requirements
- Fluency in Norwegian (both spoken and written) is essential; English proficiency is beneficial.
- Strong communication and interpersonal skills with an approachable personality.
- Familiarity with social media platforms and best practices for customer support.
- Ability to handle inquiries with professionalism and a customer-oriented approach.
- Attention to detail and excellent problem-solving abilities.
- Prior experience in customer service or a similar role is preferred.
- Self-motivated and capable of thriving in a fast-paced environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )