Patrique Mercier Recruitment is excited to present a wonderful opportunity for a Norwegian Speaking Support Center Analyst to become part of our dynamic team! If you are passionate about technology and excel in providing outstanding customer service, this role is tailored for you.
As a Norwegian Speaking Support Center Analyst, your primary responsibility will be to assist our Norwegian-speaking clients by resolving their technical challenges in a prompt and professional manner. Your ability to communicate effectively and provide tailored solutions will be key to ensuring high levels of customer satisfaction.
This position allows you to utilize your language skills while furthering your career in a supportive and innovative environment!
Responsibilities
- Deliver high-quality support to Norwegian-speaking customers via phone, email, and chat.
- Troubleshoot and resolve diverse technical issues related to software, hardware, and applications.
- Maintain accurate records of customer interactions, inquiries, and resolutions.
- Collaborate with team members to escalate and address complex issues effectively.
- Stay updated on the latest product features and changes to enhance customer support.
- Engage in regular training to improve product knowledge and technical expertise.
Requirements
- Fluency in Norwegian and English, both oral and written.
- Previous experience in a customer support or help desk role is beneficial.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Able to work independently and collaboratively within a team.
- Familiarity with operating systems, software applications, and networking basics.
- Proficiency in using various support tools and CRM software.
- Detail-oriented with a focus on customer satisfaction.
- Ability to adapt to a fast-paced work environment.
- European Passport or ID may be required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many extras