Patrique Mercier Recruitment is excited to announce a remarkable opportunity for a Norwegian Speaking VIP Customer Support Agent. In this exclusive role, you will provide exceptional personalized support to our VIP clientele who speak Norwegian. Your fluency in Norwegian and your commitment to delivering outstanding customer service will be key to fostering lasting relationships with our esteemed customers. If you have a passion for excellence and a dedication to customer care, we would love to have you join our team!
Responsibilities
- Provide dedicated support to VIP Norwegian-speaking customers via phone, email, and live chat.
- Handle inquiries and resolve issues promptly while ensuring a high standard of service.
- Create customized solutions and recommendations based on the unique needs of each VIP client.
- Accurately document customer interactions and service outcomes in our support system.
- Collaborate with internal teams to ensure a seamless experience for VIP customers.
- Stay up to date with product knowledge and company offerings to provide effective assistance.
Requirements
- Fluency in Norwegian (both written and spoken) is essential; knowledge of English is an advantage.
- Strong experience in customer service, especially with VIP clients, is highly desirable.
- Exceptional communication and interpersonal skills.
- Proven ability to remain calm and professional in high-pressure situations.
- Strong problem-solving abilities and a focus on delivering customer satisfaction.
- A positive, proactive attitude with the ability to work independently.
- Familiarity with customer support tools and platforms is a plus.
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )