On Site Customer Service Representative

Job summary

We are seeking a dedicated BPO SPE Data professional with 2 to 6 years of experience to join our team. The ideal candidate will possess strong proficiency in MS Office and excellent English language skills. This role requires working from the office during day shifts with no travel involved. The candidate will contribute to optimizing data processes and enhancing operational efficiency.

Responsibilities

• Manage and process data efficiently to ensure accuracy and reliability in daily operations.
• Collaborate with team members to streamline data workflows and improve overall productivity.
• Utilize MS Office tools to analyze and present data insights effectively.
• Communicate clearly and professionally in English both verbally and in writing to support team objectives.
• Monitor data quality and implement corrective measures to maintain high standards.
• Provide timely and accurate reports to stakeholders facilitating informed decision-making.
• Assist in developing and implementing data management strategies to enhance business outcomes.
• Support the team in identifying opportunities for process improvements and innovation.
• Ensure compliance with company policies and data protection regulations.
• Participate in training sessions to stay updated on industry trends and best practices.
• Contribute to a positive work environment by fostering collaboration and teamwork.
• Address and resolve data-related issues promptly to minimize disruptions.
• Engage in continuous learning to enhance technical skills and knowledge. Qualifications
• Demonstrate proficiency in MS Office applications including Excel Word and PowerPoint.
• Exhibit strong analytical skills with the ability to interpret complex data sets.
• Possess excellent communication skills in English both written and spoken.
• Show attention to detail and a commitment to maintaining data accuracy.
• Display problem-solving abilities and a proactive approach to challenges.
• Have a customer-focused mindset with the ability to understand and meet client needs.
• Be adaptable to changing priorities and capable of managing multiple tasks effectively.

Certifications Required

Microsoft Office Specialist Certification