On-site Team leader

Job Summary

The TL-Policy Servicing role is crucial in managing and optimizing policy servicing operations within the Life and Annuities Insurance domain. The candidate will leverage their expertise in MS Office to enhance efficiency and accuracy in daily tasks. This role requires strong communication skills in English and a commitment to working from the office during day shifts. With 4 to 8 years of experience the candidate will contribute significantly to the companys objectives ensuring high-quality

Responsibilities

• Oversee the policy servicing operations to ensure compliance with industry standards and company policies.
• Utilize MS Office tools to streamline processes and improve operational efficiency.
• Collaborate with cross-functional teams to resolve policy-related issues promptly.
• Analyze policy data to identify trends and recommend improvements.
• Provide exceptional customer service to policyholders addressing inquiries and resolving concerns.
• Develop and implement strategies to enhance policy servicing workflows.
• Monitor and report on key performance indicators to management.
• Ensure accurate documentation and record-keeping of all policy transactions.
• Train and mentor junior team members to build a high-performing team.
• Coordinate with underwriters and claims departments to facilitate seamless policy servicing.
• Conduct regular audits to ensure data integrity and compliance.
• Participate in continuous improvement initiatives to drive operational excellence.
• Maintain up-to-date knowledge of industry trends and regulatory changes.

Qualifications

• Possess a strong understanding of Life and Annuities Insurance processes.
• Demonstrate proficiency in MS Office applications for data analysis and reporting.
• Exhibit excellent communication skills in English both written and spoken.
• Have a proven track record of 4 to 8 years in policy servicing roles.
• Show ability to work effectively in a team-oriented environment.
• Display strong problem-solving skills and attention to detail.