Onsite Customer Service Representative

Job Summary

SPE- Voice

We are seeking a skilled professional for the role of SPE-Revenue Cycle Management LS with 2 to 4 years of experience. The ideal candidate will have expertise in MS Excel and domain experience in patient calling and provider interactions. This role requires working from the office during day shifts with no travel involved.

Responsibilities

• Manage and optimize the revenue cycle processes to ensure efficient financial operations.
• Collaborate with healthcare providers to streamline billing and collection procedures.
• Utilize MS Excel to analyze and report on financial data ensuring accuracy and compliance.
• Conduct patient calling to verify information and resolve billing inquiries effectively.
• Coordinate with providers to address any discrepancies in patient accounts.
• Implement strategies to improve revenue cycle performance and reduce outstanding balances.
• Monitor and report on key performance indicators related to revenue cycle management.
• Provide support and training to team members on best practices and process improvements.
• Ensure compliance with healthcare regulations and standards in all revenue cycle activities.
• Develop and maintain strong relationships with patients and providers to enhance service delivery.
• Identify opportunities for process enhancements and implement solutions to improve efficiency.
• Prepare detailed reports and presentations for management on revenue cycle performance.
• Stay updated on industry trends and changes in regulations affecting revenue cycle management.

Qualifications

• Demonstrate proficiency in MS Excel for data analysis and reporting.
• Possess strong communication skills for effective patient calling and provider interactions.
• Exhibit a solid understanding of revenue cycle management principles and practices.
• Show experience in handling patient accounts and resolving billing issues.
• Display the ability to work collaboratively with healthcare providers and team members.
• Have a keen eye for detail and accuracy in financial data management.
• Maintain a proactive approach to identifying and solving revenue cycle challenges.

Certifications Required

Certified Revenue Cycle Specialist (CRCS) or equivalent certification preferred.