D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
Responsibilities
- Manage the full lifecycle of key business applications, including installation, configuration, updates, and decommissioning
- Act as the main point of contact between internal users and external software vendors
- Monitor application performance, availability, and security, ensuring minimal downtime
- Provide hands-on IT support for users, including hardware, software, and network troubleshooting
- Respond to and resolve incidents and service requests in a timely manner
- Maintain documentation of IT processes, system configurations, and application workflows
- Administer user accounts, permissions, and system access, including onboarding and offboarding support
- Coordinate application testing, updates, and deployments
- Train end users on application functionality and IT tools
- Ensure compliance with IT policies, security standards, and audit requirements
- Collaborate with cross-functional teams to ensure alignment of IT services with business needs
- Support asset management, including setup and maintenance of laptops, mobile devices, and peripherals
Requirements
- Degree in Information Technology, Computer Science, or equivalent professional experience
- Minimum 3 years of experience in a combined role involving application management and IT support
- Strong knowledge of operating systems (Windows, macOS), enterprise applications, and IT infrastructure
- Experience with user management tools (e.g., Active Directory), ticketing systems, and cloud platforms (e.g., Microsoft 365, Azure)
- Solid understanding of IT security practices and data protection regulations
- Familiarity with IT service frameworks such as ITIL is a plus
- Excellent troubleshooting skills and the ability to manage multiple tasks effectively
- Strong communication skills and a service-oriented mindset
- Fluent in English
Benefits
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Fishing for Friends program – our referral program
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
Is IT in your DNA?