Operations Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

We are looking for a strategic Operations Manager to spearhead our Quality Control (QC) teams and lead the end-to-end transformation of back-office processes. This role is critical in ensuring operational excellence, reducing inefficiencies, and fostering a culture of innovation. You will act as the linchpin between ground-level operations and senior leadership, driving initiatives that enhance productivity, accuracy, and efficiencies   

Key Responsibilities

1. Quality Control & Process Oversight

- Lead and mentor QC teams, setting clear quality benchmarks and performance metrics.  

- Conduct regular audits to ensure compliance with internal standards and regulatory requirements.  

- Implement root-cause analysis frameworks to address errors or delays.  

2. Back-Office Transformation

- Working tightly with OPS Transformation managers on departmental efficiencies roadmaps execution.

-Mapping  existing processes (AS-IS) and redesign workflows (TO-BE) to eliminate redundancies.  

-Serve as the primary point of contact for **stakeholders** to gather requirements and communicate updates around projects/changes.   

- Drive adoption of new tools/processes through training and feedback loops.  

4. Performance & Analytics

- Track and report on KPIs (e.g., error rates, turnaround time) with actionable insights.  

- Present findings to leadership with data visualizations (Power BI, Tableau) and improvement plans.  

Requirements:

- 2+ years of experience in operations leadership, with a focus on QC, process optimization, or back-office transformation.  

- Exceptional problem-solving.

- Strong stakeholder management—able to influence without authority.  

- Language-Fluent English (C1+ level) for international collaboration and documentation.  

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.