Operations Manager – Driving Excellence, Growth & Change
Location: Hertfordshire
Hours: 7.30am – 4.30 – Office based.
Salary: £70,000 - £80,000 + car allowance
Are you ready to take full ownership of operational performance and be the driving force behind a high-growth, well-established business? We’re seeking an ambitious, commercially astute Operations Manager to oversee and elevate all operational functions – from customer service and logistics to procurement, supply chain, quality, technical, warehouse, and potentially production in the future.
This is not a “desk only” role – you’ll be hands-on, implementing robust systems and processes, championing efficiency, and shaping a culture of continuous improvement. We’re looking for someone with fire in their belly – an individual who doesn’t just want a job, but this role in this business. If you thrive in operational management, enjoy rolling up your sleeves, and are motivated by making a tangible difference, this is your opportunity.
What You’ll Be Doing
- Lead and inspire Customer Success, Purchasing, and Warehouse teams.
- Take complete responsibility for stock, procurement, and supply chain operations.
- Drive operational improvements and champion Lean principles.
- Manage ERP systems, integrations, and process enhancements.
- Recruit, induct, train, and develop high-performing teams.
- Oversee multi-channel logistics, including 3PL partnerships.
- Act as a brand ambassador, adopting a culture-first mindset.
- Ensure compliance with laws, regulations, and Health & Safety requirements.
- Deliver strong financial performance through budgeting, forecasting, and variance analysis.
Requirements
- 3+ years in a similar senior operational role.
- Proven ability to lead change in a high-growth environment.
- Strong Lean methodology knowledge and application.
- Experienced with ERP, CRM, and web integrations.
- Track record in managing supply chain, stock, and procurement at scale.
- Excellent communication, organisation, and leadership skills.
- Commercially sharp, with strong data analysis capabilities.
- A proactive problem-solver with resilience and drive.
- Full UK driving licence.
- Bonus points for experience in the construction sector, plumbing, heating, or electrics.
Benefits
- Join a well-established, respected business with ambitious growth plans.
- Clear opportunity for career progression as the business expands.
- 25 days holiday plus bank holidays.
- Workplace pension.
- Laptop provided.
- The chance to play a pivotal role in achieving a bold five-year vision for significant market share.
If you have the passion, resilience, and expertise to lead operations to new heights, and you’re ready to join a business where your impact will be seen and valued, we want to hear from you.
IND25