This role is for one of Weekday’s clients
Salary range: Rs 2000000 - Rs 2500000 (ie INR 20-25 LPA)
Min Experience: 2 years
Location: Bangalore
JobType: full-time
Requirements
Process Excellence
● Issuance
○ Identify enhancements in credit card issuance funnels with B2C Partners
○ Setup and monitor adherence to SLAs for key processes (application processing, customer support)
○ Implement real-time monitoring dashboards for key operational metrics (approval rates, delinquency, customer complaints)
● Card Lifecycle
● Setup, manage and review processes and workflows across key impact areas of transaction processing, billing, settlements, and reconciliation to improve accuracy and efficiency.
● Collaborate with payment network, partner banks to optimize processes
Operations : Reconciliation
● Transaction Reconciliation : To compare daily transaction logs and Identify mismatches / flag disputes
● Fee & Interest Reconciliation : To verify accuracy of fees (annual, late payment, forex) and interest calculations
● Reward Points Reconciliation : To ensure reward accruals/redemptions match across multi-bank-partner products
● Income Booking with Partner Bank
Customer Support
● Identify pockets / processes to reduce ticket volume and improve resolution time
● Collaborate with the customer support team to define escalation matrices and SLAs for critical issues
● Analyze customer pain points in dispute resolution, card blocking, fee reversals, and reward redemption to streamline support workflows. Integrate customer feedback loops into product development to proactively address recurring support queries.
Qualifications & Skills:
● 2-3 years of experience in product in FinTech, credit cards, payments, or digital lending.