Parts Information Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics, and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology, and operational excellence.

As a Parts Information Manager, you will oversee the creation and delivery of technical parts information to SIS/SIS2GO critical for the repair and service of Caterpillar products. Not a part gets sold, nor a machine or engine repaired, without the use of the information created, managed, and delivered by this team. You will be accountable for parts information processes to support NPI programs and Revisions projects and work with cross-functional teams to implement technology improvements elevating the parts identification and service experience.

What You Will Do:
• Provide supervision and technical direction to a large team of parts authoring staff, including management, agency, and interns.
• Collaborate with Peoria and India-based parts information teams to develop detailed work plans, resource, and budget requirements. Monitor progress, conduct status meetings, and address challenges or delays.
• Achieve operational excellence for quality, velocity, and cost across a global team utilizing Lean, CPS, and Continuous Improvement.
• Manage projects and track metrics focused on improving parts information creation and delivery methods to dealers and customers globally.
• Participate in recruitment and training of new employees. Invest in team members’ professional growth, provide guidance, and create opportunities for skills development.
• Build an organizational climate/culture that encourages innovation, commitment, and a sense of urgency toward business success.

What You Will Have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Technical Excellence: Ability to develop and provide solutions to significant technical challenges; helps others solve technical or procedural problems or issues.

Considerations for Top Candidates:

• A Bachelor’s degree with 6+ years of progressively responsible work experience
• Knowledge of NPI and/or engineering releasing processes
• Knowledge of parts information authoring tools and processes
• Highly developed people skills for leading, coaching, and developing people
• Demonstrated excellence in a global team environment
• Ability to translate high-level strategy into actionable plans
• Ability to lead projects and drive results with high autonomy
• Strong skills in change management and gaining commitment

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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