PE-Customer Service PR

Job Summary

We are seeking a dedicated Customer Service Professional with 1 to 4 years of experience to join our team. The ideal candidate will excel in managing customer interactions and travel arrangements utilizing their proficiency in MS Excel. This work-from-home position requires adaptability to rotational shifts ensuring seamless service delivery. Experience in reservation systems is a plus.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Manage travel arrangements and bookings ensuring accuracy and customer satisfaction.
• Utilize MS Excel to maintain and analyze customer data for improved service delivery.
• Collaborate with team members to enhance service processes and customer experience.
• Adapt to rotational shifts ensuring consistent availability for customer support.
• Communicate effectively with customers to understand their needs and provide tailored solutions.
• Monitor and update reservation systems ensuring all information is current and accurate.
• Implement feedback from customers to improve service quality and satisfaction.
• Assist in developing strategies to enhance customer retention and loyalty.
• Ensure compliance with company policies and procedures in all customer interactions.
• Support team initiatives aimed at improving operational efficiency and service excellence.
• Contribute to a positive work environment by maintaining professionalism and teamwork.
• Stay informed about industry trends and best practices to continuously improve service delivery.

Qualifications

• Demonstrate strong customer service skills with a focus on travel management.
• Exhibit proficiency in MS Excel for data management and analysis.
• Possess experience in reservation systems enhancing service capabilities.
• Show adaptability to rotational shifts ensuring reliable customer support.
• Display effective communication skills for customer interaction and problem-solving.
• Maintain a proactive approach to improving customer satisfaction and service quality.
• Demonstrate the ability to work independently in a remote work environment.

Certifications Required

Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel