PE-CX-Multi Channel Helpdesk

Job Summary

Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in Advanced Excel and English communication to enhance customer experiences. With a focus on the online and hi-tech domains you will play a crucial role in resolving customer inquiries efficiently. This hybrid role offers rotational shifts providing flexibility and exposure to diverse challenges.

Responsibilities

• Provide exceptional customer support across multiple channels ensuring timely and accurate resolution of inquiries.
• Utilize Advanced Excel skills to analyze and interpret data contributing to informed decision-making processes.
• Communicate effectively in English to address customer concerns and provide clear concise solutions.
• Collaborate with cross-functional teams to enhance service delivery and improve customer satisfaction.
• Monitor and manage helpdesk tickets prioritizing tasks to meet service level agreements.
• Identify trends and patterns in customer inquiries offering insights for process improvements.
• Maintain up-to-date knowledge of online and hi-tech industry developments to better assist customers.
• Implement best practices in customer service ensuring a seamless and positive experience.
• Adapt to rotational shifts demonstrating flexibility and commitment to meeting customer needs.
• Contribute to team meetings and discussions sharing insights and suggestions for service enhancements.
• Support the development of helpdesk resources and documentation to streamline operations.
• Engage in continuous learning opportunities to stay current with industry trends and technologies.
• Foster a positive and collaborative work environment promoting teamwork and mutual support.

Qualifications

• Demonstrate proficiency in Advanced Excel with the ability to analyze complex datasets.
• Exhibit strong English communication skills both verbal and written to effectively interact with customers.
• Possess experience in the online and hi-tech domains understanding industry-specific challenges.
• Show adaptability to rotational shifts maintaining high performance across varying schedules.
• Display a customer-centric mindset prioritizing customer satisfaction in all interactions.