PMS Support Specialist (Athens)

About Us
We are webhotelier | primalres, a travel tech group among the largest in Europe, with 17 years of experience in the tourism industry. With a strong presence in Greece and Cyprus and a growing international footprint, we support over 21,800 hotels and accommodations in 39 countries.

We are an industry leader and driving force in hospitality technology, empowering modern hotels with the tools and expertise they need to streamline operations, boost revenue, and deliver exceptional guest experiences.

With a team of 185+ experts, we’re committed to helping our partners grow through technology, close collaboration, and top-tier support. Joining us means contributing to the future of travel tech in a company that values innovation & teamwork.

About the Role
We are seeking an experienced and tech-savvy Customer Support Specialist with prior hands-on experience in Hotel Property Management Systems (PMS) to join our Customer Support team in Athens, in a full-time and permanent position with long-term growth potential.

If you've worked with cloud PMS tools and want to apply your knowledge in a dynamic travel tech environment, this is the role for you.

It’s an excellent opportunity for professionals with a front office or reservations background who want to evolve their experience in a more dynamic and tech-focused direction, contributing directly to the success of our clients.

Key Responsibilities

• Act as the primary point of contact for PMS-related support inquiries
• Guide clients through configuration and daily management of our Hotelizer PMS
• Investigate and resolve technical issues related to PMS usage and integrations
• Collaborate with technical teams to solve more complex problems
• Conduct virtual client training sessions and contribute to improving onboarding materials
• Log and analyze client feedback to improve service delivery and product functionality

Requirements

• Prior experience using or supporting a Hotel PMS (e.g. Hotelizer, Protel, Opera, etc.)

• Solid knowledge of front-desk operations, reservations, and hotel systems
• Previous experience in hospitality tech or hotel IT support is a strong plus
• Fluency in Greek and English
• Very good computer skills and comfort with modern digital tools
• Good communication skills, attention to detail, and an organized approach to work
• A positive, team-oriented attitude and a desire to grow within a tech-focused environment

Benefits

• Competitive compensation package

• Meticulous onboarding and continuous professional development opportunities
• A dynamic, collaborative environment with high-caliber professionals
• Full-time, permanent year-round position with guaranteed paid time off, rest days, and established statutory benefits

• A unique opportunity to become an expert in industry-leading hospitality technology

All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.