Policy Validation Executive

About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we’re only just getting started.

That’s where you come in...

As a Policy Validation Executive at Zego, you’ll be at the heart of our mission to protect against fraudulent motor insurance claims. Working within our dedicated Fraud department, split into two expert teams, you’ll play a vital role in identifying and preventing risks that impact our customers and our business.

This is a perfect entry point into the high-stakes world of motor claims fraud. You’ll gain hands-on experience with real cases, help flag suspicious policies, and work with cutting-edge tools and investigative techniques. As you progress, you’ll have the opportunity to deepen your fraud and underwriting expertise, take on more responsibility, and even support the onboarding and training of new team members.

If you’re curious, detail-oriented, and passionate about making a difference, this role is your first step into an exciting and meaningful career.

What you'll be doing

• Validating Policy Details- Review customer information and documents to verify accuracy and identify any signs of misrepresentation, fraud, or tampering.
• Document Examination & Tech Use- Leverage a combination of document analysis techniques, AI tools, and fraud detection systems to support daily operations.
• Driving Revenue- Contribute to business performance by identifying policy discrepancies that lead to premium adjustments and administrative fees.
• Ensuring Policy Accuracy- Confirm all declared policy information is correct to reduce future risks for both the customer and Zego.
• Customer Interaction- Communicate effectively with customers through email or phone to clarify information, request documentation, and explain necessary policy changes, all while delivering exceptional service.
• Team Collaboration- Work closely with a smart, supportive team to enhance validation processes and uphold fraud prevention standards.

What you'll need to be successful

• Eagle-eyed attention to detail – You’ve got a knack for spotting what others miss, whether it’s a subtle inconsistency in a document or something that doesn’t quite add up in a customer’s story.
• Insurance is your thing- You'll have previous experience in insurance, be it in a Sales, Customer Service, Claims or a Fraud role. We're looking for existing knowledge of FCA regulations and familiarity with insurance policies.
• Excellent communicator – Whether you're writing an email or speaking to a colleague, you communicate clearly, professionally, and with empathy, especially when conversations require a delicate touch.
• Team player at heart – You love bouncing around ideas, giving and receiving feedback, and celebrating wins as a team. Collaboration fuels your best work.
• Naturally curious and proactive – You’re eager to learn and stay ahead of the curve, whether it’s deepening your knowledge of fraud detection, diving into underwriting principles, or exploring new fraud prevention techniques.
• Tech-savvy and adaptable – New systems don’t intimidate you. In fact, you’re excited about using AI tools and smart tech to work smarter, not harder.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least couple of days a week in our central Halifax office. You have the flexibility to choose the day that works best for you and your team. We offer a Hybrid contribution for all company-wide events (3 per year) and help you pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We’re an equal-opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.