Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Portuguese Speaking Client Support Specialist. In this key role, you will be responsible for providing top-tier support to our Portuguese-speaking clients, addressing their questions and resolving issues with care and efficiency. Your fluency in Portuguese and commitment to exceptional service will be essential in ensuring a positive customer experience. If you are skilled in client support and speak Portuguese, we would love for you to join our team!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat in Portuguese.
- Assist clients with inquiries, troubleshooting, and product support.
- Effectively resolve customer complaints, ensuring their satisfaction.
- Educate clients about our services and best usage practices.
- Accurately document customer interactions and follow up as needed.
- Collaborate with team members to enhance service quality and client satisfaction.
Requirements
- Fluency in Portuguese (both spoken and written) is required.
- Strong communication and problem-solving skills.
- Experience in customer support or similar roles is preferred.
- Excellent interpersonal skills with a strong focus on customer satisfaction.
- A positive attitude and collaborative spirit in a team setting.
- Familiarity with customer support software is a plus.
- A commitment to maintaining high-quality service standards.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Transportation Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training