Patrique Mercier Recruitment is delighted to announce an exciting opportunity for a Portuguese Speaking Customer Experience Representative to join our vibrant team. In this role, you will be the primary contact for our Portuguese-speaking customers, ensuring that they receive exemplary support and assistance throughout their interactions with our company.
Your responsibilities will include addressing customer inquiries, resolving issues, and providing comprehensive product and service information to enhance customer satisfaction. If you thrive in a fast-paced environment and are passionate about delivering outstanding service, we encourage you to apply!
Responsibilities
- Communicate effectively with Portuguese-speaking customers via phone, email, and chat to resolve their inquiries and concerns.
- Deliver accurate and thorough information regarding our offerings to ensure customer satisfaction.
- Manage and resolve customer complaints with a focus on rapid and effective solutions.
- Document customer interactions in our database with great attention to detail.
- Work collaboratively with team members to improve service strategies and customer experience.
- Keep updated on product and service knowledge, as well as company policies, to assist customers effectively.
- Engage in team meetings and provide feedback to enhance overall customer service.
Requirements
- Fluency in Portuguese and English, both written and verbal.
- Previous experience in customer service or a related field is preferred.
- Excellent communication skills with a strong emphasis on customer satisfaction.
- Proficient problem-solving abilities and effective conflict resolution skills.
- Able to work independently and collaboratively in a team-oriented environment.
- Detail-oriented with a commitment to providing high-quality service.
- Familiarity with customer support tools and technology is a plus.
- A positive and friendly demeanor with a genuine passion for helping customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )