Patrique Mercier Recruitment is a trusted recruitment agency focused on matching skilled professionals with incredible job opportunities in Greece. We are currently seeking a Portuguese Speaking Customer Experience Representative to join our enthusiastic team. In this vital role, you will be responsible for delivering outstanding support to our Portuguese-speaking customers, helping them navigate inquiries and resolve any issues they may encounter. If you are a dedicated customer service professional eager to make a difference, we would love to have you on board!
Responsibilities
- Provide exceptional customer service through various channels including phone, email, and chat.
- Quickly respond to customer queries with clarity and precision.
- Troubleshoot customer concerns and resolve complaints in a timely manner.
- Assist customers by sharing product knowledge and guiding them through services.
- Maintain accurate records of customer interactions for future reference and improvements.
- Work collaboratively with team members to enhance customer service strategies.
- Stay informed about product updates and customer service best practices.
Requirements
- Fluency in Portuguese (both written and spoken) is essential.
- Excellent communication and interpersonal skills.
- Previous experience in customer service or related positions is highly desirable.
- Strong problem-solving skills with a focus on customer satisfaction.
- Able to work independently and as part of a team.
- Familiarity with high-quality consumer products is an advantage.
- Proficient in using customer relationship management (CRM) systems and digital communication platforms.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )