Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a Portuguese Speaking Customer Happiness Specialist. This role is designed for individuals who are dedicated to providing exemplary customer service and ensuring our Portuguese-speaking clients receive outstanding support.
As a Customer Happiness Specialist, you will engage with customers to understand their needs, offer assistance, and build lasting relationships. Your primary goal will be to create positive service experiences that leave our clients feeling valued and satisfied. If you are passionate about customer happiness and thrive in a customer-focused environment, we would love to hear from you!
Responsibilities
- Communicate with Portuguese-speaking customers through phone, email, and chat to assist with their inquiries and provide support.
- Deliver exceptional service by fully understanding customer needs and striving to exceed their expectations.
- Quickly and effectively resolve customer issues while maintaining a friendly and professional demeanor.
- Document customer interactions accurately and maintain complete records.
- Collaborate with team members to enhance customer happiness and improve overall service quality.
- Stay informed about products and services to provide relevant assistance to customers.
- Collect and analyze customer feedback to drive improvements in service delivery.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Experience in customer service or a similar role is highly desirable.
- Strong interpersonal skills with a focus on customer care and empathy.
- Excellent problem-solving abilities and a commitment to finding solutions.
- Ability to work independently and effectively manage multiple priorities.
- Attention to detail and a dedication to providing high-quality service.
- Familiarity with customer support tools and technology is a plus.
- A positive and friendly demeanor with a genuine interest in making a positive impact on customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )